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FAQ

Frequently asked questions about Vizioa and AI visibility.

How it works, measurement reliability, company and agency plans, subscription and your data.

Vizioa in general

What is Vizioa?

Vizioa is an AI visibility (GEO) platform. It asks seven AI assistants your customers' questions and measures whether your brand is mentioned, in what position, against which competitors and with which sources. It is built for companies tracking their own brand and for agencies supporting their clients.

What is GEO?

GEO (Generative Engine Optimization) is the work of getting a brand cited in the answers of generative engines such as ChatGPT, Claude, Perplexity or Google AI Overviews. It is the equivalent of SEO for AI answers. Vizioa measures this visibility and proposes actions to improve it.

Which engines are included?

Seven engines are included in every plan: ChatGPT and Claude (web search enabled), Perplexity, Gemini, Google AI Overviews, Google AI Mode and Microsoft Copilot.

Is Vizioa suitable for agencies?

Yes. Web, SEO and marketing agencies use Vizioa to audit their prospects, generate a price-free action proposal and track their clients, all under their own brand. A free plan includes 3 audits a month.

Measurement and reliability

What is the difference between a mention and a citation?

A mention is your brand name in the text of the answer. A citation is a URL from your site in the answer's sources. The two are independent: you can be mentioned without being cited, and cited without being mentioned.

Why do answers change from one week to the next?

An AI assistant does not always give the same answer to the same question. That is why Vizioa repeats measurements every week and tracks a trend rather than a single result.

How many times does Vizioa ask each question?

For an audit, 3 times per AI by default, which gives a presence rate such as “mentioned in 2 answers out of 3”. For tracking, once per AI at each measurement, weekly or daily depending on the plan, and the trend is read across several measurements.

Why can my results differ from what I see in ChatGPT?

Vizioa queries the engines through their APIs. A logged-in user gets an answer shaped by memory, history, preferences and location. Vizioa's numbers are therefore directional: they are meant to be compared over time, not read as absolute values.

Does a rise in visibility prove our actions worked?

Not on its own: correlation is not causation. Before/after measurement on the targeted questions shows progress; models, their sources and competitors also change over the same period.

How often does Vizioa measure?

Every week on the Essentiel and Pro plans. Every day on paid agency plans (Starter, Growth, Scale).

For your company

Do I need to install anything on my website?

No. Vizioa queries AI assistants directly: no script and no change to your website is needed.

How many questions and competitors can I track?

The Essentiel plan tracks 25 questions and 3 competitors for 1 project. The Pro plan tracks 75 questions and 5 competitors per project, across 3 projects. You pick the questions from those Vizioa suggests based on your website.

Can I compare my brand with my competitors?

Yes. For each tracked competitor, Vizioa measures presence in answers, position and share of voice, on the same questions as your brand.

Does Vizioa change my site or write content?

No. Vizioa does not change your site: it measures, identifies what you are missing and proposes an action plan that you track in the tool, with before/after measurement. If you want support to carry out these actions, Modernova, the publisher of Vizioa, offers it separately.

For your agency

AI answers vary: are your results reliable?

Yes, because we never rely on a single answer. Each question is asked several times to each AI (3 passes by default) and the result is a presence rate, for example “mentioned in 2 answers out of 3”. Tracking then repeats the measurement over time. The full method is published on our Methodology page.

Can I add my logo and remove the Vizioa mention?

Your logo appears on reports and proposals on every plan. The “Powered by Vizioa” mention stays on the free plan and is removed on paid plans.

Can my clients access the tracking?

Yes: you share web and PDF reports with them, and you choose which actions they can see. White-label client portals, where they check their own tracking, are coming soon.

Why doesn't the proposal include a price?

Because pricing is your job. Vizioa writes the substance (diagnosis, actions, priorities, estimated effort) and you stay in control of your quote: your rates, your margins, your way of selling. The DOCX export lets you drop it into your own documents.

How is it different from a standard tracking tool?

A tracking tool measures. Vizioa covers the whole GEO engagement: the audit to convince the prospect, the proposal to sign, then action tracking and before/after measurement to prove results. All under your brand.

Subscription and data

Is there a free trial?

Yes. The “Free trial” button lets you create your account and try Vizioa before subscribing: the duration and conditions are shown when the account is created. Agencies also get a permanent free plan, limited to 3 audits a month.

How do I cancel?

The subscription is monthly with no commitment: you can cancel at any time.

Are prices excluding VAT?

Yes, every price shown on the site excludes VAT.

Where is my data hosted?

In the European Union: the database is in Paris and the application in Amsterdam. To be measured, your questions are sent to the engine providers (OpenAI, Anthropic, Perplexity, Google, Microsoft), whose servers may be located outside the European Union.

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